Customer Service Representative
Company: Polymaker LLC
Location: Missouri City
Posted on: October 11, 2024
Job Description:
Full Job Description Customer Service Representative
LOCATIONSGreater Houston AreaPOSITION SUMMARYThe 3D printing
industry is one of the most exciting and fast-growing industries in
the world today and Polymaker is part of the momentum. Polymaker
develops, produces and markets high value materials for 3D
printing. Our company is growing fast and can be described as
young, open and energetic. Polymaker has been active in the US
since 2013. We have built up a network of channel partners who
serve end users from all over the States. Our end users are
hobbyists, professionals and industrial customers who 3D print high
quality parts using our filaments. Out of our new Houston office we
manage the sales, marketing and operations for the North America
region. The Sales Engineer is responsible for managing existing
accounts and generating new business and increasing profitable
sales by selling Polymaker standard product offerings.Key
Responsibilities
- Accurately key in customer orders, ensuring all details are
correct and processed in a timely manner.
- Handle order-related customer service inquiries, resolving
issues promptly and maintaining high customer satisfaction.
- Work closely with the sales team to ensure smooth order
processing and fulfillment.
- Maintain and update sales and order records, ensuring accuracy
and accessibility for the sales team and management.
- Monitor inventory levels to ensure product availability and
coordinate with the warehouse team to manage stock and shipping
schedules.
- Identify and suggest process improvements to enhance efficiency
and accuracy in order processing and customer service.Preferred
Education Background
- Bachelors Degree in Business Administration, Operations
Management or 1-2 years of related experience
- Candidate with ERP experience such as CRM, Odoo, SAP,
salesforce is a plusYou will grow and succeed at Polymaker if you
are
- Curious about and/or intrinsically interested in additive
manufacturing.
- A team player and are comfortable with a fast-pace industry and
market.
- Hands on and a self-starter that is not afraid of taking new
opportunities.
- Prepared with business acumen and love building relationships
with customers.
- Trained with commercial instinct, people skills and
presentation skills.
- Good at communicating effectively both verbally and with
written communications.
- Ambitious and want to grow together with the company at an
exponential rate.To learn more about Polymaker, please go to
- www. Polymaker.com
- Linkedin.com/company/polymaker-3d/Compensation and
BenefitsPolymaker LLC (the US entity of Polymaker) is an Equal
Opportunity Employer and do not discriminate on the basis of an
individuals sex, age, race, color, creed, national origin,
alienage, religion, marital status, pregnancy, sexual orientation
or affectional preference, genetic trait or predisposition, carrier
status, citizenship, veteran or military status, and other personal
characteristics protected by law. All applications will receive
consideration for employment without regard to legally protected
characteristics. Employee at Polymaker LLC receives competitive
compensation package and benefits including 401(k) matching,
medical, dental and vision insurance, paid time off.Any questions?
Feel free to contact Andy Li. Andy.li@polymaker.com
PI07854157564f-31181-35761556
Keywords: Polymaker LLC, College Station , Customer Service Representative, Sales , Missouri City, Texas
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