Supervisor Client Technologies, Office Of Technology Services - System Office University Park
Company: Lone Star College
Location: Houston
Posted on: October 12, 2024
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Job Description:
Commitment to Mission
This job carries with it the obligation to uphold the Mission of
Lone Star College (LSC) in carrying out the duties of the position.
A commitment to positive interpersonal behaviors, professional
communication, integrity, leadership, stewardship, respect and
accountability to LSC students and employees is essential.Cultural
Beliefs
Campus Marketing Statement
Lone Star College-University ParkLone Star College offers
high-quality, low-cost academic transfer and career training
education to 80,000+ students each semester. LSC has been named a
2023 Great Colleges to Work For institution by the Chronicle of
Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce
Centers of Excellence and Lone Star Corporate College.Established
in 2012, Lone Star College-University Park has been recognized
nationally and internationally for its innovation, as well as its
focus on student access and success. Conveniently located off SH
249 in the heart of northwest Houston, Lone Star College-University
Park is known as the "community's college," providing students with
highly affordable degree and certificate programs that transfer
seamlessly to four-year universities or lead to direct employment.
Campus facilities include the Center for Science & Innovation, the
Energy & Manufacturing Institute, Learning Innovation Labs and the
Geology Rock Wall. Location address is 20515 SH 249 (TX 249 and
Louetta Road), Houston, TX 77070.
Job Description
PURPOSE AND SCOPE:The Supervisor, Client Technologies provides
technical support and analysis for College employees and students
by performing a lead role in implementing support strategies. Acts
as a liaison between the client and desktop support staff in
complex or sensitive situations. A member of a 24/7/365 global
department. ESSENTIAL JOB FUNCTIONS:Supports and maintains PC,
peripherals and in-house audio-visual equipment as required. This
includes operating, maintaining, distributing, installing,
configuring, repairing, and upgrading PC, various audio-visual and
media products while ensuring their optimal performance. The person
will also troubleshoot problem areas in a timely and accurate
fashion. Responsible for technology services support. Provides
end-user training and assistance where requiredSupervises other OTS
employees. Monitors and oversees the daily activities of the
assigned support team. Provides technical leadership, assistance,
and on-the-job training, and serves as a mentor/developmental
advisor, providing an example with regard to quality of work.
Ensures that others comply with established standardsIdentifies,
evaluates, and resolves client problems and issues, including
escalated issuesMonitors the issues requests to determine areas for
preventative actionsCoordinates the tracking of technical
infrastructureProvides and maintains a strong technical knowledge
of desktop operations and service deliveryWorks collaboratively
with local administration, faculty, and support personnel in the
implementation of Campus/System-wide projects; works
collaboratively with campus leadership to maintain open lines of
communication to ensure reliable, available, and secure technology
use environmentTroubleshoots and diagnoses desktop and any other
system problems in a timely manner, and works collaboratively with
Campus OTS teams to resolve issuesParticipates in asset management
and budget planning process to meet needs of the CampusMay develop
factual presentations in order to inform and educate. Translates
technical or procedural information into specifications or action
plans. Conveys technical or complex information to others in
non-technical termsManages their own work tickets as well as the
departmental queueResponsible for other reasonable, related duties
as assignedKNOWLEDGE, SKILLS AND ABILITIES:
Salary
Hiring salary range is $60,295 - $69,339.Lone Star College provides
a hiring salary range for all posted full-time non-faculty
positions. Where your salary offer would fall in that range is
determined by your related experience and education. Should you
receive an offer of employment from Lone Star College, the resume
submitted in the application process will be utilized to calculate
your salary offer. The information outlined below will provide the
Office of Human Resources everything needed to determine an
accurate starting salary.Your resume should provide a complete
picture of your work experience. The resume should include the
following information for each position listed:
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment and excellent work/life balance. This includes a full
comprehensive and competitive benefits package, a generous number
of paid holidays and vacation days, wellness programs, tuition
waiver, professional development opportunities and more.
Special Instructions
Go to the Job Search page, click on 'My Activities' at the top of
the page. Under My Cover Letters and Attachments you will click on
'Add Attachment.' Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume. If you are applying for an
Instructional position (i.e. Faculty, Adjunct Faculty, Instructor),
please ensure you include the following to be considered:
Resume/CV, Cover Letter, Teaching Philosophy, and unofficial
transcripts. You must limit your file name for any attachment to 40
characters or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application
material received via fax, email, mail, or hand delivered.Postings
for part-time and adjunct positions are active for the academic
year. By selecting the option to receive notifications on your
profile, you will begin receiving electronic communication
regarding new opportunities with Lone Star College (LSC).If
selected for an interview, a recruiter will contact you by phone,
or email to schedule an interview.Lone Star College participates in
the E-Verify program, under which Lone Star College provides the
federal government with information from each new employee's Form
I-9 to confirm that the employee is authorized to work in the
United States.More information on the E-Verify program is available
at .Lone Star College is an EEO Employer. All positions are subject
to a criminal background check.
Keywords: Lone Star College, College Station , Supervisor Client Technologies, Office Of Technology Services - System Office University Park, IT / Software / Systems , Houston, Texas
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