MANAGED SERVICES CUSTOMER RELATIONSHIP MANAGER - AUSTIN, TX
Company: Capgemini
Location: Austin
Posted on: October 10, 2024
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Job Description:
Job Title :Customer Relationship ManagerLocation :Austin, United
StatesTravel :25%Job description:The Customer Relationship Manager
(CRM) serves as our primary customer support role, building a
relationship with agencies and other state entities by providing
project and operational assistance, demand forecasting, and
satisfaction monitoring. Our team of CRMs collaborate to refine
established processes and share best practices. They navigate
ServiceNow records and dashboards every day, balancing weekly
status reports with strategic technology planning.Key
Responsibilities:--- Confident developing effective relationships
with a range of business and IT government staff, including C-level
leadership;--- A proven leader experienced with complex consulting
engagements;--- Familiar with multi-tenant enterprise
infrastructure design and implementation;--- Prepared to develop a
deep understanding of each customer's business and IT goals,
portfolio of services, and future technology direction;--- Not
afraid to pick up the phone or meet in person for increased
connection;--- Comfortable coordinating, documenting, and leading
recurring customer meetings;--- Ready to serve as a primary point
of contact, customer advocate, and liaison between customers and
multiple service providers regarding service delivery issues;
and--- Resilient in the face of a challenging task, large project,
or frustrated customer-and sometimes all three.Required Skills:---
Bachelor's degree, preferably in technology or business, or
equivalent work experience--- 5 years' experience in a customer
account/relationship/success manager role--- ITIL certification and
relevant recent experience--- Diverse IT background and breadth of
understanding about shared/managed services--- Familiarity with
service level agreements and managing customer satisfaction
according to contract of support--- Dynamic and flexible customer
support skills, including the organizational, time management, and
networking skills required to grow an in-depth understanding of
evolving customer concerns and requirements--- Experience promoting
additional service opportunities to support growth in customer
technology needsLife at CapgeminiCapgemini supports all aspects of
your well-being throughout the changing stages of your life and
career. For eligible employees, we offer:
Keywords: Capgemini, College Station , MANAGED SERVICES CUSTOMER RELATIONSHIP MANAGER - AUSTIN, TX, Executive , Austin, Texas
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